Tag voice assistants

New AI Surge Threatens India’s Call-Center Boom

Call center business woman talking on headset. Call center worker accompanied by her team.

India’s vast BPO industry—once the world’s call-center powerhouse—is now under serious pressure. Advances in AI chatbots and voice assistants are automating tasks that millions of agents have handled for decades. Here’s what’s unfolding, who stands to lose (and gain), and…