Tag policy response

New AI Surge Threatens India’s Call-Center Boom

Call center business woman talking on headset. Call center worker accompanied by her team.

India’s vast BPO industry—once the world’s call-center powerhouse—is now under serious pressure. Advances in AI chatbots and voice assistants are automating tasks that millions of agents have handled for decades. Here’s what’s unfolding, who stands to lose (and gain), and…

New AI Displacement on How ChatGPT Cost Workers Their Jobs

Male standing in warehouse hands over boxes to lady

ChatGPT’s rapid rise has upended industries once thought immune to automation. As companies rush to deploy AI chatbots, customer service reps, junior writers, and even legal clerks have found themselves out of work—forcing a reckoning on how we train and…